Service Desk Administrator I
$60,396 – $80,940 (PSM-1)
High school diploma or equivalent certificate, Minimum 2 years in a Service Desk environment, Valid Colorado driver’s license with satisfactory driving record within CORE’s standards. Proficient with Microsoft Office: Excel, Word, Outlook, Access, PowerPoint, Project; Experience with Windows 7 and Windows10 workstation environments, Experience with HP and Xerox printers for configuration and deployment. Experience with iOS and Android systems, both physical and software. Experience with Mobile Device Management (MDM)/Endpoint Protection is required. Experience with Dell hardware, Comp TIA A+ or Google IT Support Professional Certificate is preferred.
Responsible to the Applications and End User Computing Manager. The Service Desk Administrator I will provide user assistance with routine inquiries and problems such as hardware, software, and network operations through our IT Ticketing system. Responds to and diagnoses problems through discussions with users; includes problem recognition, research, isolation, resolution steps, and determination and documentation of root cause. Ensures all issues are categorized and reported. Advise users on appropriate course of action. Able to resolve the lesser complex problems immediately while troubleshooting more complex problems through to resolution or escalation, if needed. Creates knowledge articles for end user self-service. First contact and face of IT. Must have great listening, communication, and teaching skills.
CORE offers an exceptional benefits package that includes:
• 9/80 work schedule (3-day weekend every other week)
• 160 hours of accruable PTO per year (minimum)
• 100% cooperative-paid benefits, including defined benefit pension plan, medical insurance, dental insurance, vision insurance, basic life insurance, short-term disability, long-term disability, employee assistance program
• 401(k) retirement plan with company match up to 4%, 100% vested immediately
• Wellness reimbursement up to $300 per year
• 8 paid holidays per year
• Paid parental leave
• Education and training reimbursement
• Volunteer paid time off
• Length-of-service program
How to Apply
The above statement is a partial description of the requirements for this position. The complete job description is available for your review by contacting CORE Human Resources.
CORE Electric Cooperative is an equal opportunity employer.
CORE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All qualified candidates are given equal opportunity, and selection decisions are based on job-related factors. We also believe in strength in diversity.