CORE’s Member Services team is here to help you!
In 2021, our Member Services Representatives took nearly 145,000 calls and answered them within 27 seconds, on average. They also handled nearly 55,000 emails and other electronic inquiries.
“Our reps are happy to assist in any account-related matters,” said Member Services Director Julie Wilson. “Our goal is to answer calls as quickly and thoroughly as possible.”
Our Call Center is available 7 a.m. to 7 p.m. Monday through Thursday, and 7 a.m. to 5:30 p.m. Friday. Self-service is available 24 hours a day, 7 days a week through the My Account feature and via (800) 332-9540.