Welcome to CORE Electric Cooperative! Our new brand name officially launched on Aug. 28, 2021. This change is not the result of a merger or acquisition of any kind. Nearly everything about our business – other than the new look – is unchanged, and your quality of service remains our top priority. We remain a member-owned, not-for-profit electric distribution cooperative dedicated to delivering reliable, affordable electricity.
Please take a moment to read the important info below regarding CORE and your service, and look to others parts of this website for additional information. We have made several advancements to the website to improve its accessibility and ease of use.
Billing & Payments
The information on your bill is mostly unchanged. Your account number is still the same and you do not need to update your payment info or re-enroll in any account services. You can access your account 24/7 via the My Account feature or by calling (800) 332-9540. Visit the Understanding Your Bill page for additional info regarding your monthly bill.
Our customer service department is now Member Services to better reflect the relationship between our co-op and those we serve. Member Services Representatives are available 7 a.m. to 7 p.m. Monday through Thursday and 7 a.m. to 5:30 p.m. Friday via (800) 332-9540. This website includes most information members will need, but any unanswered questions can be submitted through the online form under the Contact tab, or by directly emailing us at MemberContact@CORE.coop.
Our outage reporting phone number has changed to (833) CORE-FIX (267-3349). You also can report and monitor outages via our online Outage Center. Members signed up for outage alerts via text do not need to re-enroll.
This past June, we announced a rate redesign that eliminates the load factor adjustment (LFA), introduces a three-part residential rate, and replaces the existing power cost adjustment (PCA) with a wholesale power cost adjustment (WPCA). These changes take effect Sept. 1 and include a general rate increase – our first since 2013 – of about 2.25% on average. This increase is directly related to rising energy costs, not to our new name and brand. More information about the rate redesign is available here.
The cooperative continues to be guided by a board of seven directors elected by CORE members. Each director represents a different geographic district of CORE’s 5,000-square-mile service area and serves as the voice of that district’s members. More information about CORE’s board and executive management is available here.