IREA continually upgrades infrastructure and performs system maintenance to mitigate outages. No grid operates completely unaffected by Mother Nature, though. And while our crews respond and work as quickly as possible to restore power, it is important that customers be prepared for service interruptions that last longer than expected.
• Keep an easily accessible “outage kit” that includes a battery-powered radio or TV, flashlights or headlamps, and fresh batteries. Add enough water, blankets and non-perishable food to supply your whole family.
• Turn faucets on slightly during an extended outage. The slow drip will help prevent water from freezing in the pipes.
• Purchase a generator if you cannot go more than a few hours without electricity. Generators vary in power, price and use. Most consumer-grade models can power a gas- or oil-fueled heating system, but not an electric heating system. A generator rated between 3,000 and 5,000 watts is typically sufficient to power most important household appliances – refrigerator, microwave, electric range. Be sure to follow the manufacturer’s safety guidelines, such as operating it outdoors and away from windows and doors.
• Bookmark www.IREA.coop/outage-center on your smartphone and add (844) IREA-FIX to your contact list [see below]. Also ensure the contact info on your IREA account is up to date. Accurate contact info helps us better assess and monitor outages, and successfully notify you when we have an outage at your service location.
• Keep refrigerators and freezers closed to preserve cold food.
IREA’s online Outage Center is one of the most important tools during a service interruption. Visit www.IREA.coop/outage-center to view real-time maps of areas experiencing outages, estimated times of restoration, and number of customers affected by each outage. You can also sign up for text-based alerts. Once enrolled, you will receive outage alerts via text message and be able to report outages via text as well. Customers can also call (844) IREA-FIX (473-2349) to report service interruptions.