Billing & Payment Options

Log into SmartHub via the My Account Login option or by downloading the app to access most billing and payment billing options.

To notify someone of a disconnection notice due to non-payment, complete and return our Third-Party Notification Form.

Pay Now

Quickly make payments on your balance due. The first time you make a payment — either online or on the mobile app — you can securely store your payment information for easy future transactions.

Auto Pay

Enjoy the convenience of having your bill automatically paid each month from your bank account or credit card when you enroll in Auto Pay. You no longer have to worry about due dates or late fees, as payments are automatically deducted from your account each month. For each account you have with us, you’ll be able to add, edit and remove any payment accounts you have set up to automatically make payments on your bill each month.

Budget Billing

Budget Billing allows you to levelize your bill and pay an average amount per month instead of paying for high usage amounts in one season and lower usage amounts in another season. Your budget plan balance will be shown on your bill each month.

Paperless Billing

Save trees and time with this feature! You will receive emailed notice each month that your bill is available in SmartHub. Note: Enrollment in Paperless Billing will apply to all accounts registered with your email address.

Pay by Cash

Find participating retailers nationwide where you can pay in-person with cash.

Pay by Phone

You can pay by phone 24/7 via our new automated number, (844) 937-1643. Our Call Center no longer accepts payments via phone.

Mailed Payments

Mail your payment to:
CORE Electric Cooperative
P.O. Box 6437
Carol Stream, IL 60197-6437
.

Bank Bill Pay

Most banks offer a bill pay service that allows you to set up one-time or recurring payments to your billers. Payment delivery times vary by banking institution. Please review your bank’s delivery times to ensure timely posting to your CORE account.

Until Monday, April 4, we will only accept mail-in, check, bank bill pay and walk-in cash or money order payments. Please return on or after April 4 for info on new payment options.

Mailed payments should be sent to CORE Electric Cooperative, P.O. Box 6437, Carol Stream, IL 60197-6437.

To notify someone of a disconnection notice due to non-payment, complete and return our Third-Party Notification Form.

IMPORTANT: If your account is past due, a partial payment may not prevent a disconnection of service.

All CORE payment options are free. To notify someone of a disconnection notice due to non-payment, complete and return our Third-Party Notification Form.

CORE Auto Pay eBill Bank Bill Pay Web/My Account Call-In Mail-In Walk-in
Click for more Enroll now Enroll now See below Log in Contact us Our address Find an office
Payment source Electronic funds transfer* Electronic funds transfer* Electronic funds transfer*
Important: Please set up payments from your bank to go to CORE Electric Cooperative, P.O. Box 6437, Carol Stream, IL 60197-6437, to ensure we receive them.
Residential: Credit, debit, electronic funds transfer*
Commercial: Electronic funds transfer*
Residential: Credit, debit, electronic funds transfer*
Commercial: Electronic funds transfer*
Paper check or money order Residential: Credit, debit, electronic funds transfer*, cash, paper check, money order
Commercial: Electronic funds transfer*, cash, paper check, money order
Payment frequency Automatically recurring on due date of bill One-time One-time or recurring One-time or recurring One-time One-time One-time
CORE fee NONE NONE NONE NONE NONE NONE (postage required) NONE
Approximate time to post to account Two (2) business days prior to scheduled due date Same day Varies by bank Same day Same day Based on postal delivery; delays can occur and cause payments to be received after the due date Same day
CORE limit per payment No restrictions No restrictions No restrictions Residential: Credit and debit $500 limit, 3 payment limit per 30 day period, electronic funds transfer* $99,999.99 limit
Commercial: Electronic funds transfer* $99,999.99 limit
Residential: Credit and debit $500 limit, 3 payment limit per 30 day period, electronic funds transfer* $99,999.99 limit
Commercial: Electronic funds transfer* $99,999.99 limit
No restrictions Residential: Credit and debit $500 limit, 3 payment limit per 30 day period, electronic funds transfer* $99,999.99 limit
Commercial: Electronic funds transfer* $99,999.99 limit
No restrictions on cash, paper check, money order

* Electronic funds transfer, also known as EFT, can be made via a checking or savings account.

IMPORTANT: If your account is past due, a partial payment may not prevent a disconnection of service.

Payment Option Details

CORE’s AutoPay program will automatically deduct your total amount due from your checking/savings or credit/debit on the bill due date. If any payment is made prior to the due date, there will be a credit on your next month’s bill.

AutoPay Enrollment

For checking/savings enrollment, log into My Account and select Payment/Automatic Payments. For debit/credit, log into My Account and select Payment/Online Payment/Make a Payment.

To change your checking/savings account information, call us at 800-332-9540. To change your credit/debit info, log into My Account and select Payment/Online Payment/Make a Payment/AutoPay.

IMPORTANT: Enrollment processing may take up to 5 business days. AutoPay will not apply to any bill generated before enrollment processing is complete. If you receive a bill that does not state “automatic payment” on the payment stub, pay that bill using another option.

AutoPay Suspension/Cancellation

To temporarily suspend AutoPay, please call us at 800-332-9540 at least 5 days before your bill is due. To cancel your checking/savings enrollment, login to My Account and select Payment/Automatic Payments. For debit/credit, log into My Account and select Payment/Online Payment/Make a Payment/AutoPay.

AutoPay is not transferable from one account to another. If you move, you will have a new account number and AutoPay must be re-enrolled.

Members enrolled in eBilling have the Instant Pay option, which allows payment to be made without opening the eBill PDF.

To set up Instant Pay for the first time, open your eBill, enter your payment information and check the box next to “Save Payment Details.” Your next eBill will display a “Pay Total Amount Due” button.

Most banks offer a bill pay service that allows you to set up one-time or recurring payments to your billers. Payment delivery times vary by banking institution. Please review your bank’s delivery times to ensure timely posting to your CORE account.

Electronic payments can be made 24/7 via My Account using checking/savings or debit/credit cards.

You can pay over-the-phone 24/7 by calling (800) 332-9540, selecting the payment option and using checking/savings, or debit/credit cards.

Mail payments to: CORE Electric Cooperative, P.O. Box 6437, Carol Stream, IL 60197-6437. Please do not send cash.

CORE has four offices that accept all payment types. Each office also has a 24/7 secure drop box. Drop box payments are retrieved weekdays at 8 a.m. If you require quicker payment posting, please make payment at the counter.

Make a one-time or guest payment with a checking account or credit/debit card.